Effective Date: August 2026
At Major Times (“we,” “our,” “us,” or “the Website”), we are committed to maintaining transparency, accountability, and responsible digital journalism. We value feedback from our readers and provide a fair, efficient, and transparent mechanism for addressing complaints and grievances related to content published on https://majortimes.in.
This Grievance Redressal Policy has been prepared in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws of India.
Our Commitment
Major Times believes that readers have the right to raise genuine concerns regarding published content or services. We are committed to:
- Responding to legitimate complaints fairly and promptly.
- Reviewing complaints objectively.
- Protecting editorial independence.
- Respecting applicable Indian laws.
- Maintaining transparency throughout the grievance process.
Our objective is to resolve complaints professionally while preserving responsible journalism and freedom of expression.
Types of Complaints
Readers may submit complaints regarding:
Editorial Content
- Incorrect factual information
- Misleading headlines
- Inaccurate reporting
- Outdated information
- Missing context
- Editorial concerns
Legal Concerns
- Defamation
- Copyright infringement
- Trademark concerns
- Privacy violations
- Intellectual property issues
Website Issues
- Technical problems
- Accessibility concerns
- Broken pages
- Security concerns
Advertising Complaints
- Misleading advertisements
- Sponsored content concerns
- Promotional content
User Privacy
- Personal information
- Data protection
- Cookie-related concerns
- Privacy Policy issues
Other Issues
- Ethical concerns
- Community guideline violations
- Misuse of published content
- General feedback
Before Filing a Complaint
Before submitting a complaint, we encourage readers to:
- Read the complete article carefully.
- Verify the information from official sources where appropriate.
- Review our Editorial Policy and Fact-Checking Policy.
- Clearly identify the issue and supporting evidence.
Providing complete and accurate information helps us process complaints more efficiently.
Information Required
To help us investigate your complaint, please include:
- Full Name
- Email Address
- Phone Number (optional)
- Article URL (if applicable)
- Date of publication
- Description of the complaint
- Supporting documents or evidence (if available)
- Desired resolution (optional)
Anonymous complaints may not be processed unless sufficient supporting information is provided.
Complaint Review Process
After receiving a complaint, our editorial team will:
Step 1 – Acknowledgement
We aim to acknowledge receipt of genuine complaints within a reasonable period.
Step 2 – Preliminary Review
Our editorial team reviews the complaint to determine:
- Whether sufficient information has been provided.
- Whether the complaint falls within our jurisdiction.
- Whether additional clarification is required.
Step 3 – Investigation
Where appropriate, we may:
- Review the published content.
- Examine supporting evidence.
- Verify facts using reliable sources.
- Consult reporters or editors.
- Seek clarification from relevant parties.
- Review applicable laws and policies.
Step 4 – Resolution
Depending on the findings, Major Times may:
- Correct factual errors.
- Update the article.
- Add clarification.
- Remove inaccurate information.
- Decline unsupported complaints.
- Take any other appropriate editorial action.
Response Time
We aim to resolve genuine complaints as quickly as reasonably possible.
Response times may vary depending on:
- Complexity of the complaint.
- Availability of supporting evidence.
- Ongoing verification.
- Legal considerations.
Certain matters may require additional time for detailed review.
Editorial Independence
Complaint resolution does not compromise our editorial independence.
Editorial decisions remain based on:
- Verified facts
- Journalistic ethics
- Public interest
- Applicable law
Political pressure, commercial influence, or external interests will not determine editorial outcomes.
Complaints That May Not Be Accepted
Major Times reserves the right not to process complaints that are:
- Anonymous without sufficient information.
- Abusive or threatening.
- Frivolous or repetitive.
- Unsupported by evidence.
- Intended to harass individuals.
- Submitted in bad faith.
- Seeking removal of accurate public-interest reporting without legal grounds.
Copyright and Intellectual Property Complaints
For copyright-related matters, please refer to our DMCA Policy.
Copyright complaints should include:
- Proof of ownership.
- Identification of the copyrighted work.
- URL of the disputed material.
- Contact information.
- Supporting documentation.
We review copyright complaints separately under our copyright procedures.
Privacy Complaints
If your complaint concerns:
- Personal information
- Privacy rights
- Data collection
- Cookies
- Data protection
please mention this clearly in your communication so it can be reviewed under our Privacy Policy.
Legal Notices
Legal notices, court orders, or government communications should clearly identify:
- The legal authority involved.
- Applicable law.
- Relevant documents.
- Specific content concerned.
Major Times will review such notices in accordance with applicable Indian law.
Good Faith Requirement
All complainants are expected to act honestly and in good faith.
Knowingly submitting:
- False complaints
- Fabricated evidence
- Fraudulent claims
- Misleading information
may result in rejection of the complaint and, where applicable, legal action.
Changes to Published Content
Depending on the outcome of our review, published content may be:
- Corrected
- Updated
- Clarified
- Partially revised
- Removed where legally required
Routine grammar, formatting, or typographical corrections may be made without separate notification.
Compliance with Indian Law
Major Times endeavors to comply with:
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Copyright Act, 1957
- Applicable privacy and data protection laws
- Other relevant laws of India
This policy will continue to evolve as legal and regulatory requirements change.
Grievance Contact
If you wish to submit a complaint or grievance, please contact us using the details below:
Grievance Officer
Major Times
Website: https://majortimes.in
Email: majortimesmedia@gmail.com
Phone: +91 76578 50027
Please mention “Complaint” or “Grievance” in the subject line to help us process your request more efficiently.
Policy Updates
Major Times reserves the right to modify or update this Complaint & Grievance Redressal Policy at any time to reflect changes in applicable laws, editorial practices, or operational requirements.
Any updates will be published on this page with a revised Effective Date. Continued use of https://majortimes.in after such changes constitutes acceptance of the updated policy.
Final Commitment
At Major Times, we value the trust our readers place in us. We are committed to handling complaints with fairness, transparency, and professionalism while protecting editorial independence and the public’s right to accurate information. Every genuine grievance is reviewed carefully, and where errors are identified, appropriate corrective action is taken. Our goal is to foster a responsible digital news platform that complies with Indian law, respects readers’ rights, and continuously improves through constructive feedback.